Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 405290784@qq.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 405290784@qq.com and send your item to: adacda dcada Shenzhen, 518104 广东, 中国.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: adacda dcada Shenzhen, 518104 Guangdong, China.
★ Reviews

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Excellent

Very good hoovers, and excellent quality.
Cannot say a bad thing about Jashen hoovers.

Battery Buddy

We are pleased to have received a backup battery for our Jashen-tech Vacuum Cleaner as it provides more flexible time for our cleaning needs. So far, the battery buddy is working well; we will continue to use the system for further observation and examination of overall quality.

Glad to Get My Extra Battery Pack

It's great to have a spare Batter pack for the V-18 Jashen Cordless Vacuum. When I bought the vacuum several weeks to ago, every supplier was out of stock for the battery pack necessary to run the vacuum (when you order the vacuum, it comes with a battery, but I wanted an extra). So, I ordered a battery directly from Jashen (who was also out of battery stock at the time), I figured that the manufacturer would restock before any other retailer. And, I was correct; and they came through for me. Now, when my battery runs out of juice, I can simply plug in the spare and finish the job. If the spare runs out before I finish, I always have the previous battery freshly charged in my charger ready to go. (What can I say, I'm 68 and slow at vacuuming). The batteries really charge-up quickly compared to those I have for other brands' cordless appliances and makes every vacuum job for me go seamlessly with batteries instead of getting tangled-up with a corded vacuum. It really makes the chore of vacuuming go so much faster than your conventional heavy vacuum; it's so much lighter and great on stairs..

Battery pack for V16

Aspirateur

Aspirateur de très bonne qualité, aspire bien