Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen-tech.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen-tech.com

★ Reviews

Let customers speak for us

3090 reviews
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Great so far

I've been using this vacuum for a couple weeks, and I really appreciate the good suction, the maneuverability, the low noise, and the ease in emptying out all parts of the canister. The battery lasts to vacuum our entire apartment. The mount works great too.

The best!!

So I bought a Dyson v8 animal and a jashen v18 and compared them. The jashen performed better on my hardwood and carpet and I just use a single brush for both and its perfect. Anything not picked up is moved to the edges of the floor and when I'm done vacuuming the floor I just remove the vacuum head and go over the corners and edges of the wall on the ground with the stick only. I'm so excited about the animal brush attachment hose bc I have 2 German shepherds. Honestly, I have never had a cleaner house and I'm actually excited to get my floors clean now bc it is so easy. Its quiet enough to where my husband and I can still watch TV and easily talk while I vacuum. It is the best vacuum for the price. And it out performed the Dyson v8 animal. I'm thrilled for Jashen!!! I have arthritis in my hand and I am 6 foot tall and this vacuum is perfect for me. My friend who is 5 foot tall referred me to the jashen bc she loves hers too!!!

Jashen V18 Cordless Vacuum

I purchased the Jashen cordless vacuum and I absolutely love the product! It is great on floors and very easy to use. I love the light on the product, it is very bright and helps in corners that are a little harder to see for clean up. I highly recommend the product for anyone looking for an easy, lightweight, chargeable cordless vacuum. Great on kitchen floor with pet in the household. Thank you.

Autonomia appena sufficente...

Quattro stelle all'autonomia appena sufficiente per un appartamento medio piccolo, trovo anche scomodo non poter utilizzare accensione e spegnimento con una sola mano. Consiglio seconda batteria anche se difficile da reperire, perché una volta scarica serve più di un'ora di ricarica per poterla riutilizzare.

Nathalie Mougamadou
Cet aspirateur est très puissant même s'il n en a pas mal, les brosses sont bien pensées, pour chaque utilisation, canapé, recoins, voiture ... la charge tient plus longtemps si on utilise pas le mode auto mais qu on reste en manuel