Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen-tech.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen-tech.com

★ Reviews

Let customers speak for us

1913 reviews
95%
(1814)
5%
(91)
0%
(2)
0%
(2)
0%
(4)
Poor

Don't bother with this vaccum. The battery pack doesn't last long enough and when you buy an additional battery pack for $69.99 plus shipping you will not receive as told. We were told 6 weeks and we are working on 3 months and still waiting. Buy a shark.

Handy, useful stick vac and a very affordable price

We bought a Jashen V16 as a "household" Christmas gift. The reviews were good and the price was very competitive. When we unpacked it we were a little concerned about the very plastic unit. It seemed unsubstantial and, to be honest, we are not sure yet about long term durability. But we forged ahead. So far, after 3 weeks, it is working like a champ! Battery life on medium (the recommended setting) is decent - lasting a good 35-45 minutes. On high only expect 10-15 minutes. At least there is a nice visual display to let you know where you stand. It does a great job on carpets, floors and talk about handy for furniture! We have 2 cats and it handles fur as well as anything we've tried. It is honestly replacing our upright for most cleaning as it does as good or a better job.

The reason for the plastic parts is clear now - it is a weight savings. It really is quite light and easy to use. Cordless is so nice. We use it without the long "stick" attachment a lot on stairs and furniture. So why only 4 stars? Edge cleaning. Do not expect this little gem to clean right up to the baseboards. You will need to switch to the attachment for edges.

But, especially for the price, you really can't beat the V16. If you want to triple or quadruple the cost, I hear the Dyson is awesome, but seeing is I can buy several of these first, I think I'm pretty satisfied.

Surprisingly good replacement for an old Dyson

We needed a replacement for an old Dyson hand vacuum and snagged this on special through the CNN store of all places. Better than the Dyson ever was. Really couldn't be happier, regardless of how I feel about now being old enough to be so excited about a new vacuum that I write a review for it.

Promesse rispettate

La batteria fa il suo lavoro e i tempi di funzionamento e carica sono più o meno quelli specificati. Sono quindi fiducioso sulla sua durata nel tempo