Return & Warranty

Before you Apply for Warranty


How long is the warranty guarantee?

All JASHEN brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@jashen-tech.com for assistance.
All Unauthorized returns will be refused.


How can i process the warranty ?

Process:
● Buyer must provide sufficient proof of purchase(Order number from online purchases made through our official store and authorized resellers).
● Contact our Customer support with your purchase proof, details description of the issue or related proof needed.
● JASHEN will verify and give you solution(return, refunds or exchange).
Note: It may be necessary to return an item for quality inspection before JASHEN release a replacement
Our CS will send you prepaid return label with return address.


Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by JASHEN quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).


Not Covered Under Warranty:

● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, operating devices improperly).
● Purchases from unauthorized resellers.


30-Day Money-Back Guarantee:


To be eligible for a full refund,
● Returns must include all accessories.
● Returns must be unused and in the same condition that you received it.
● Items must be in its original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, JASHEN refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JASHEN’s online stores, please contact retailers for refunds.

1-877-402-9868 (Toll free for North America)
Monday-Friday from 9:00 A.M. - 5:00 P.M. CST Support Email: support@jashen-tech.com

★ Reviews

Let customers speak for us

3077 reviews
90%
(2771)
10%
(303)
0%
(3)
0%
(0)
0%
(0)
Absolutely perfect

The vacuum is really good. I absolutely love it and totally recommend it. Very good value for money!

Good

This hoover is very practical but the battery is not enough to vacuum the whole flat in one go

This vacuum cleaner is amazing!

Lightweight as it says,and also affordable and very useful.The quality is so much better than my old one, you can use it to clean the floor, the bed and even the ceiling since it comes with some detachable parts.you can combine them depends on where you want to clean:use the completely combined one to clean the floor, remove the bottom part and keep the tube to clean the dust on the ceiling, and the shortest one is for cleaning the bed. I’m a person who really cares about the appearance of the stuff, this one looks very beautiful and the vacuum effect is very good. The noise is tolerable at least l didn’t feel affected.It is very tinny so it doesn’t occupy too many spaces in the room which is wonderful since I didn’t have too many spaces to put a big vacuum cleaner. If you are a lazy person who doesn’t want to use a broom, trust me, you must have this to save your life. I will highly recommend this product!

Great suction

Just got it and it works great. Sounds great and is smooth. Thanks! Need to get another battery pack though.

Works great and super convenient to use.

I find myself turning to this vacuum more than my corded one. Though my corded vacuum has more suction and is better suited for whole house vacuuming, the convenience of not having to plug this in and the extreme ease of using the attachments makes vacuuming a whole lot easier. The suction is actually quite adequate and it is light enough to comfortably do a room or two. Spot vacuuming is where I really love the vac. Just grabbing it and cleaning a little mess just takes minutes. Changing to handheld and/or the attachments is quick and painless. Even changing the roller to brush or floor sweep is quick. I was able to test the floor sweep when my wife accidently dropped a sheet full of freshly baked pastries. There were crumbs everywhere and the vacuum handled it like a champ. Both the brush and sweep roller are also very easy to clean. I am really happy with the vacuum.